Platform Requirements

Platform, browser, content, and app requirements for using Connect.

Connect platform requirements

The listed platform requirements applies to Connect – powered by D2L's Brightspace Learning Environment v.10.5+

The content is applicable to the most recent version of Brightspace Learning Environment unless otherwise noted.

Browser support

D2L is committed to performing key application testing when new browser versions are released. However, due to the frequency of some browser releases, D2L cannot guarantee that each browser version will perform as expected. If you encounter any issues with any of the browser versions listed in the tables below, contact eLearning Services, who can liaise with D2L to determine the best course of action for resolution. Reported issues are prioritized by supported browsers and then maintenance browsers.

Supported browsers are the latest or most recent browser versions that are tested against new versions of D2L products. Customers can report problems and receive support for issues. For an optimal experience, D2L recommends using supported browsers with D2L products.

Maintenance browsers are older browser versions that are not tested extensively against new versions of D2L products. Customers can still report problems and receive support for critical issues; however, D2L does not guarantee all issues will be addressed. A maintenance browser becomes officially unsupported after one year.

Note the following:

Desktop Support

Browser

Supported Browser Version(s)

Maintenance Browser Version(s)

Microsoft® Edge

Latest

n/a

Microsoft® Internet Explorer®

n/a

11

Mozilla® Firefox®

Latest, ESR

n/a

Google® Chrome™

Latest

n/a

Apple® Safari®

Latest

n/a

Tablet and Mobile Support

Device

Operating System

Browser

Supported Browser Version(s)

Android™

Android 4.4+

Android

Latest

Apple

iOS® 6, 7, 8, 9, and 10

Safari

Latest

Restricted MIME types in Connect

The following is a list of restricted MIME types, and where they're restricted:

Extension

Where files are restricted

ASP, ASPX, EXE, BAT, DLL, COM, ASA, ASAX, ASCX, ASHX, ASMX, AXD, CDX, CER, CONFIG, IDC, CS, CSPROJ, JSL, LICX, REM, RESOURCES, RESX, SHTM, SHTML, SOAP, VB, VBPROJ, VJSPROJ, VSDISCO, WEBINFO, INI, MSI, MSP, SCR, SCT, WSF, WSC, VBS, VBE

Restricted from Connect

RTF, PPT, PDF, DOC, XLS, TXT, WPD, MHT, MHTML, PPS, MUS, ZIP

Restricted from HTML Editor

CSS

Restricted from Content

Brightspace apps

TAFE Queensland has access to use the following D2L-created Brightspace apps for mobile devices and/or tablets on the Android and iOS operating systems:

Brightspace Assignment Grader

Brightspace Assignment Grader is a mobile application that you can use to download and evaluate assignment submissions from your Connect unit offering assignment submission folders. You can view submissions and add grades and feedback while connected to the Internet or offline. While connected to the Internet, the application automatically synchronizes grades and feedback with your Connect assignment submission folders, but you can choose to release the information to learners at a later time. You can apply feedback in a variety of formats including text, audio, or video. You can access rubrics, make inline comments and make annotations directly to submissions to provide contextualized feedback to learners.

Operating System Support

Language Support

Android 4.4 or later

Optimized for Android tablet

U.S. English from any global Google Play™ store

For latest version of Brightspace Assignment Grader, iOS 8.1 or later

For previous versions of Brightspace Assignment Grader, iOS 6.0x, 7.0x, and 8.0x

Optimized for iPad tablet

U.S. English from any global Apple App Store

Brightspace Binder

Brightspace Binder enhances the learning experience by using electronic documents to be more:

Brightspace Binder is compatible with Connect.

Operating System Support

Language Support

Android 4.0.3 or later

Compatible with tablet or phone

U.S. English from any global Google Play Store

 

Requires iOS 8.0 or later

Compatible with iPad

U.S. English from any global Apple App Store

Brightspace Pulse

Brightspace Pulse is a mobile app that can help learners stay connected and on track with their units in Connect. It provides one easy view of unit calendars, readings, assignments, evaluations, grades, and announcement items. The app can help learners make better decisions about how to handle workload, when to submit assignments, and when to prepare for tests. Real-time alerts can let learners know when classes are canceled, rooms are moved, or new grades are available. The schedule view and weekly visualization enables learners to quickly at a glance view what is due today, this week, and upcoming across all their units.

Brightspace platform support

Brightspace Pulse is enabled and available for all users of Connect at TAFE Queensland.

Region and language support

Brightspace Pulse is supported in the following geographic regions:

You can download Brightspace Pulse from any global Google Play™ store or Apple App Store® in the following languages:

Operating system support

Note: Brightspace Pulse is optimized for mobile devices.

Android

iOS

AndroidTM 4.4 or later on tablets or phones

iOS® 10.0 or later on the following devices:

  • iPhone® 5, 5c, 5s
  • iPhone SE
  • iPhone 6, 6 Plus, 6s, 6s Plus
  • iPhone 7, 7 Plus
  • iPod® touch (5th and 6th generation)

 

Unit import and unit conversion support

You can import unit content from supported learning management systems (LMS) and content providers into Connect. eLearning Services recommends working with your site administration when importing content from another LMS.

You can also convert packages into importable D2L-formatted packages using separate conversion tools. eLearning Services recommends contacting our team to discuss converting and importing from supported systems (with help from TAFE Queensland’s D2L account manager).

Unit Import Compatibility

The following table provides a list of learning management systems (LMS) and content providers that you can import unit content from. It is recommended that you work with your site administrator or D2L Account Manager when importing content from another LMS.

Component

IMS CP

QTI

Blackboard 6.0

1.1.2

1.2.1

Blackboard 6.1.5/6.2/6.3

1.1.3

1.2.1

Blackboard 7

1.1.3

1.2.1

Blackboard 8

1.1.2

1.2.1

Blackboard 9

1.1.2

1.2.1

Common Cartridge® 1.0

1.1.3

1.2.1

Common Cartridge 1.1

1.2

1.2.1

Common Cartridge 1.2

1.2

1.2.1

Common Cartridge 1.3 (and ThinCC1.3)

1.2

1.2.1

Desire2Learn 8.x

1.1.3

1.2.1

Respondus 2.0

N/A

1.2.1

Respondus 3.x

N/A

1.2.1

SCORM® 1.2

1.1.2

N/A

SCORM 1.3 (2004)

1.1.3

N/A

WebCT® CMU 1.x

1.1.2

1.2.1

WebCT CMU 2.0

1.1.3

1.2.1


You can convert packages into importable D2L-formatted packages using separate conversion tools. eLearning Services can work with TAFE Queensland’s D2L Account Manager to discuss converting and importing from the following systems:

Troubleshooting: Unit Conversion

The following errors might be encountered during unit conversion into D2L format. Try these troubleshooting steps first, and if they don't work, contact support for a more in-depth investigation of the issue.

Error: Package was not recognized

A package may be not recognized if:

Package Failed to Unzip

Symptoms

When importing a unit package, you encounter the message: "The package was not recognized". The processing logs indicate "Unpackaging uploaded file" followed by "Unsupported file format". If the package was successfully unzipped, the processing logs would indicate "Successfully unpackaged file" instead.

The processing logs also indicate that the final status of the issue was "NoConversion". You can access the processing logs directly on the error page in Unit Import by clicking on "View Processing Logs".

Cause

The following are common causes of this error: 

Resolution

If you are using an archive file, to verify your unit package can be extracted, try to unzip the package locally first. Try the following steps to resolve the problem:

  1. Use the built-in operating system extraction program and try to unzip the file on your computer.

    If you successfully unzipped the package on your local computer, re-zip the file using your local operating system zip program or the program you were using. Retry the unit import with the newly zipped package.
  2. Unzip the package and examine the folders structure to ensure that the imsmanifest.xml file is at the root level. If the imsmanifest.xml file is not at the root level move the file to this location and re-zip the package and retry the unit import.
     
  3. Use WinRAR ( http://www.rarlab.com/) to unzip the file on your computer.

    Your package may contain file paths longer than 128 characters. In this case, most extraction programs on Windows will fail. WinRAR will still extract the files, but will warn that files exceeding the maximum path length were truncated. Once the extraction is complete, it is recommended that these paths are truncated manually or removed. Then re-zip the files and retry the unit import.
     
  4. Re-export your unit package from the original source.

    If neither of the previous troubleshooting steps worked and the extraction still fails, your unit package is likely damaged. Re-export the unit package from the original LMS and retry the unit import with a newly exported package.
Error: Package was not converted

This error commonly arises due to issues within the unit package itself:

Typically in these cases, it is recommended to review the processing logs and inspect the specific complaint. Then explore the contents of your package to verify that the information is corrected. You can also try to re-export the package from the original source.

Invalid HTML

Symptoms

When importing a unit package, you encounter the message "The package was not converted". The processing logs may indicate that an invalid or unexpected character has been encountered.

The processing logs also indicate that the final status of the issue was "ProcessingFailed". To access the processing logs directly on the error page in Unit Import, click View Processing Logs.

Cause

Invalid XML can often cause conversions to fail. Sometimes the error directly names the exact file that is causing the problem. If it is not explicitly stated, try the main imsmanifest.xml file. If the manifest is improperly formed, serious issues may occur.

Resolution

To verify that an XML file is valid:

  1. Open the file in Internet Explorer. If the XML is valid, it should render correctly; if not, the page will remain blank or report an error.
  2. Use an online XML validator like: http://www.xmlvalidation.com/
  3. If the XML is invalid, correct the XML, re-zip the package and retry importing your unit package.
  4. the XML is valid, the issue with your package is likely in the structure of the package (for example, missing key files). In this case, re-export the package from the original source and retry importing your unit package.
Error: Conversion Service is Temporarily Unavailable

If the Conversion Service is not available, it may relate to temporary issues that are being monitored by D2L support and will be resolved shortly. However, if you repeatedly see this error message, it may be worth verifying that the Conversion Service URL is properly configured. This can only be done by a D2L support representative. To enable this, please log a request with eLearning Services.

LTI and LIS support